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Preguntas Frecuentes

Frequently Asked Questions

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Preguntas Frecuentes

Flight and Destination Information

Questions & Answers

  • Can I buy tickets for flights directly at the airport?

    Tickets for air travel can be purchased with the following companies:

    • Aeromexico Service Module (Departures Level, between gates 6 and 7).
      Monday to Saturday from 9:00 a.m. to 6:00 p.m. and Sundays from 9:00 a.m. to 2:00 p.m.
      Tel. 55 5133 4000
    • Mexicana service module (Departures Level, between gates 6 and 7).
      Monday to Saturday from 9:00 a.m. to 6:00 p.m. and Sundays from 9:00 a.m. to 2:00 p.m.
      Tel. 55 8957 8020
    • Documentation modules A of < strong>Volaris. (Departures Level).
      Monday to Saturday from 8:00 a.m. to 8:00 p.m.
      Tel. 55 1102 8000
    • Documentation modules B of Viva Aerobús. (Departures Level).
      Monday to Saturday from 9:00 a.m. to 4:00 p.m.
      Tel. 818 215 0150


  • How to buy tickets to travel by plane?

    Buy your plane tickets:


    Domestic:


    International:


    You can make your purchase directly at the airlines' service modules at the airport or through their websites.


  • What to do in case of flight loss?

    Refund of ticket price:


    If the passenger decides not to make the trip, he/she can request a refund of the ticket price from the airline within 24 hours of purchase. After this period, the airline may determine the conditions of the cancellation.


    Delay or delay:


    The causes or reasons for the flight delay or delay must be reported by electronic means or passenger service modules. If the delay or delay is attributable to the airline, the airline must compensate the passenger, in accordance with the following:

    • Greater than 1 and less than 4 hours: provide at least discounts for subsequent flights to the same destination and/or food and beverages.
    • Greater than 2 but less than 4 hours: In case of discount, it must not be less than 7.5% of the ticket price.

    Delay of more than 4 hours or cancellation:


    If the airline is responsible, the passenger has the option to choose:

    • Refund of the ticket price or the unperformed portion of the trip, plus compensation of not less than 25% of the price of the ticket or the unperformed portion of the trip.
    • Substitute transportation on the first available flight, food and, where applicable, accommodation and ground transportation to and from the airport.
    • Transportation at a later date to the same destination and compensation not less than 25% of the price of the ticket or the non-performing portion Completed.

    Access to communications:


    In the event of delays, delays and cancellations, the waiting passenger must have access to telephone calls and emails.

    In case of any disagreement, you can go to the PROFECO office, located on the Departures Level, 3rd floor, in front of door 5. In the event of an extraordinary situation and depending on the conditions, the airport's Quality Area may provide you with advice.

    Tel. 55 5798 9800 Ext. 12174
    Passenger rights
    Profeco


  • On which floor of the airport should I board/Domestic and International Departures?

    At level 3


  • On which floor are the National and International Arrivals located?

    • Ground Floor.
    • Domestic Arrivals in front of Gate 5.
    • International Arrivals in front of Gate 7.


  • How to locate the Boarding Gate?

    When crossing the Security Filters, the Sun Calendar (Boarding Gate 110) is displayed, on the left side is the International Zone (Boarding Gates 111-134) and on the right side the National Zone (Boarding Gates 109-101).


    For more information, please refer to the following link.


  • How do I know the status of an Arrival or Departure flight?

    In the Public Area of the Airport.

    • In Information Modules and next to the Security Filters there are screens that show the status of flights.

    In Last Waiting Rooms.

    • There are several screens distributed throughout the Passenger Terminal Building.

    Online.


  • Which airlines operate in AIFA?

    Nacionales:


    International:


    Destinos Nacionales
    Destinos Internacional


  • What air destinations do you operate in AIFA?

    National:

    • Acapulco
    • Campeche
    • Cancun
    • Chetumal
    • Chihuahua
    • Ciudad Juárez
    • Ciudad Victoria
    • Colima
    • Culiacán
    • Durango
    • Guadalajara
    • Hermosillo
    • Huatulco
    • Ixtepec
    • La Paz
    • Mazatlán
    • Mérida
    • Monterrey
    • Morelia
    • Nuevo Laredo
    • Oaxaca
    • Palenque
    • Puerto Escondido
    • Puerto Vallarta
    • Reynosa
    • San José del Cabo
    • Tampico
    • Tijuana
    • Tulum
    • Tuxtla Gutiérrez
    • Uruapan
    • Veracruz
    • Villahermosa
    • Zihuatanejo
    Destinos Nacionales

    Internacional:

    • Bogotá (Colombia)
    • Caracas (Venezuela)
    • Houston (Texas, USA)
    • Havana (Cuba)
    • McAllen (Texas, USA)
    • Santo Domingo (Dominican Republic)
    • Sofia (Bulgaria)
    • Tucumen (Panama)
    International Destinations



Documentation, Baggage and Customs

Questions & Answers

  • How far in advance should I arrive at the airport to check baggage?

    • 2 hours for international flights.
    • 1 hour for domestic flights.

    If not documented, it is recommended to arrive at least one hour early.


  • Where and how can I check baggage?

    On the Departures Level, floor 3.

    Present baggage along with the boarding pass at the airline's check-in modules:

    • Module A: Volaris and Mexicana
    • Module B: Viva Aerobus
    • Module C: Aeromexico
    • Module D: Copa Airlines, Arajet, Conviasa and GullivAir

    More information on baggage and controls


  • How much should checked baggage and carry-on baggage weigh

    Usually, the baggage allowance in the cabin is 10 kg, while for checked baggage the weight ranges between 20 and 30 kg. However, the weight and amount of luggage you can travel with depends on each airline, as well as the fare you have contracted. For more information, please contact your airline directly.


  • Where can baggage be weighed inside the airport?

    • Free of charge, at the PROFECO module, in front of gate 5 on the Departures Level, floor 3.
    • With the packing company, located in front of gate 5 on the Departures Level, floor 3, service with cost.


  • What documentation must be submitted to be able to enter the Security Filters?

    • Mexican adults:
      • Boarding Pass and an official ID: INE, Passport
      • Physical Professional Identification with photograph
      • Social Security IMSS or ISSSTE Credential
      • INAPAM Credential
      • Valid Driver's License
      • Military Service Card
    • Minors:
      • Boarding Pass and an ID: Birth Certificate
      • Valid passport
      • Educational institution credential
      • CURP (Only applies to infants and infants)
    • Foreigners:
      • Boarding Pass and Passport, Residence or any other valid official identification.
    • What document can be presented at Security Filters in case of loss or theft of the official identification?
      • You must present the theft and/or loss report issued by the Public Prosecutor's Office, as well as the replacement appointment of the INE.


  • What documents are needed to travel with minors?

    • Domestic flights:
      • Official identification of the minor (Mexican birth certificate, CURP or passport)
      • Official identification of the adult (Mexican voting card or passport)
    • Traveling without parents or guardian:
      • Airline travel authorization in paper format, signed by one of the minor's parents or legal guardians.
    • Flights to the USA:
      • Minor's passport and visa (the latter if needed)
      • Passport and Adult visa (the latter if required)
      • Airline travel authorization in printed format, signed by one of the minor's parents or legal guardians
      • Notarized letter or SAM format (the latter is exclusive for Mexican citizens and foreigners with legal residence in Mexico)


  • What to do if your luggage is lost?

    • In case the loss is by the airline:
      • Contact directly in person with airline personnel or by telephone.
    • Loss by the user inside the Passenger Terminal Building:
      • Go to an Information Module inside the Airport to request help or call 55 5798 9800.
      • Describe the object.
      • It is important to show an official ID or document proving ownership.


  • What items are allowed, prohibited and restricted in carry-on baggage?

    Review allowed, prohibited, and restricted items


  • What items are allowed, prohibited and restricted in checked baggage?

    Review allowed, prohibited, and restricted items


  • What are the Rights and Obligations of the Passenger

    You can check your rights and obligations

    Know your rights when travelling by plane


  • Passengers or senior citizens?

    Most airlines have escort service to provide personalized attention in your check-in, boarding and in-flight process until you reach your destination. This may have an additional cost.

    If a wheelchair is required, it can be requested directly with the airline or at the Airport Information Modules.


  • Passengers or users with disabilities?

    The AIFA has different services and facilities for people with disabilities in order to make their stay and movement within the airport more comfortable.

    If a wheelchair is required, it can be requested directly with the airline or at the airport's Information Modules.


  • Traveling with pregnant women?

    IATA (International Air Transport Association) recommends travel up to 36 weeks of pregnancy when there have been no complications. However, each airline establishes its conditions, and may require a medical certificate that accredits the passenger's ability to travel depending on the week of gestation that it determines.


  • Where is baggage collected on flights from Arrivals?

    Arrivals level, ground floor, on baggage claim belts.


  • Can you travel with medication?

    Yes, by presenting the medical subscription at the Security Filter.


  • Where are the Security Filters located?

    On the Departures Level, 3rd floor, in front of the airlines' Documentation Modules.

    See more information


  • What is Check In and where is it done?

    It is the confirmation as a traveler before the airline. This process can be face-to-face at the documentation modules or digitally through the airline's website.



Transportation and Land Connectivity

Questions & Answers

  • Where is the Bus Terminal located?

    Ground floor, next to the Passenger Terminal Building.


  • How to get to the Bus Terminal from the Passenger Terminal Building?

    On the ground floor, exit through Gate 5, turn left, continue along the corridor to column E, enter and take the elevator to floor 2, cross the corridor following the signs to the elevator and descend to the ground floor.


  • Where is the Mexibus located at the airport?

    Ground floor, next to the Intermodal Terminal for Land Transportation.


  • How to get to the Mexibús?

    From the Airport: Exit through Gate 5, turn left and continue on the corridor until the end.

    Route: Line 1 of the Mexibús has a route from AIFA, Terminal de Pasajeros station to Ojo de Agua station.

    For more information visit: Link de rutas CDMX


  • Where is the Suburban located?

    At the Intermodal Ground Transportation Terminal, next to the Bus Terminal.

    Coming soon...


  • Where is the local transport station located?

    Ground floor, past Gate 1.

    For routes and schedules, see: Transporte Local.


  • Where are authorized taxis located?

    The ticket offices are located on the Arrivals Level, 1st floor, in front of Gates 5 and 7.

    For more information, please visit: Taxis.


  • Where are the car rental offices located?

    The companies that provide the service are located on the Arrivals Level, ground floor, in front of Gate 5 and 7.

    For more information, visit: Car Rental.


  • Where can passengers with private cars board?

    On the Arrivals Level, 1st floor, from Gate 1 to 4.


  • Where can passengers get off with a private car?

    On the Departures Level, 3rd floor, from Gate 1 at 4.


  • How to get to or from Mexico City and the Valley of Mexico by transportation?

    AIFA has several land routes that connect the Airport with CDMX and ZMVM.

    See destinations, routes, schedules and costs at: Routes to CDMX and ZMVM.


  • Are there foreign land routes?

    AIFA has several land routes that connect the Airport with foreign destinations.

    See destinations, routes, schedules and costs at: Foreign Routes.


  • Can I request taxis at the airport?

    No, since it is a Federal Zone. However, the airport has several authorized taxi options within the airport complex.

    For more information, visit: Taxis.


  • Can I get to AIFA by taxi?

    Yes, you can reach the airport by app or base taxi.

    For more information, please visit: Taxis.


  • Parking cost?

    TimeRate
    0 to 30 minutes$16.00 M.N.
    31 to 45 minutes$24.00 M.N.
    46 to 60 minutes$32.00 M.N.
    Stay per day$209.00 M.N.
    Monthly pension$1,044.00 M.N.
    Lost ticket$209.00 M.N.

    * Rate with VAT.

    If you are traveling for more than 5 days, it is recommended to process the monthly pension.

    For more information, visit: Parking.


  • How to bill for the use of the parking lot?

    Send the following information to the email facturacion@aifa.aero:

    • Updated Tax Identification Card
    • Use of CFDI
    • Email
    • Name
    • Contact phone
    • Copy of the receipt of Payment (Pass, Voucher, Receipt)


  • What is TITT?

    Intermodal Ground Transportation Terminal, which integrates the Bus Terminal, the Suburban Train station and the parking lot.


  • Where and how do I pay for parking?

    Manual Payment Locations: In the Ground Floor Management Office Column F26.
    Automated Cash Payment: Ground Floor of the Parking Lot Column A26, Column A34, Column E32, Column I16, Column I27.
    Level 1 of the Parking Lot: Column A32.
    Level 2 of the parking lot: Column A32, Column I32.
    Basement 1 and 2 of the parking lot: Column A22.

    Payment methods:
    - Cash at all ATMs and at the administration office on the Ground Floor Column F26.
    - Debit/credit card (VISA and MasterCard) at the administration office on the Ground Floor Column F26.
    - Transfer (the transfer must be presented at the administration office with the necessary data to download the CEP).

    Contact: Tel. 55 5798 9800, Ext. 20022 and 20021.


  • What is the difference between short instance and long instance in the parking lot?

    Short stay applies for stays of less than 5 days, being charged per day and if applicable per hour or fraction. Long stay contemplates stays longer than 5 days, being payment per month.


  • Is there space to park motorcycles?

    There is designated space for motorcycles on the ground floor.


  • What are the roads surrounding the AIFA?

    A. Circuito Exterior Mexiquense:

    The road interconnection to the Circuito Exterior Mexiquense is the main vehicular entrance to AIFA. The road consists of 3 entry and 3 exit lanes and is located in the section of the Tultepec-Santa Lucía toll booth, with an approximate length of 4.5 km.
    View in Google Maps

    B. Mexico-Pachuca Highway. ($63.00 toll):

    Either through the toll or free option, those who come from this highway make a connection with the Military Zone Junction, through which in an extension of 8 km they access the area of the AIFA passenger terminal. The junction is a road distributor that connects the airport with 3 important points in the Metropolitan Area: Naucalpan, Texcoco and Querétaro.
    View in Google Maps

    C. Road to Tonanitla, toll free:

    Toll-free roads, with an approximate travel time of 10 minutes from AIFA to Vía Morelos.
    View in Google Maps



Business Services & Amenities

Questions & Answers

  • What commercial premises are located in the Public Area of the Airport?

    Banks, restaurants, food outlets, exchange houses, ATMs, cafeterias, convenience stores, pharmacies, tourist information, among others. For more information, please visit: Services.


  • What commercial premises are located in Salas de Última Espera?

    Restaurants, food outlets, cafeterias, item stores, VIP lounges, convenience stores, among others. For more information visit: Services.


  • Where are the themed toilets located?

    In Public Area, ground floor: Men: Railway theme. Location: In front of Gate 5. Women: Aviation Theme. Location: In front of Gate 7. In the Public Zone, Floor 3: Men and women: Olmec and Mayan themed. Location: In front of Gate 5. Men and women: Crafts theme. Location: In front of Gate 7. For all locations, please consult: Themed Toilets.


  • Where is the Sun Calendar located?

    Crossing the Security Filters, in Last Waiting Rooms.


  • Is there a viewpoint at the airport?

    Yes, in Plaza Mexicana, floor 3, where you can see the Control Tower and aircraft operations.


  • What is the Plaza Mexicana?

    It is a space for cultural events, concerts and tourism in general. It has commercial spaces, exhibition areas, connection to the hotel, viewpoint and soon a restaurant. It is located on the Departures Level, 3rd floor, in front of Gates 5,6 and 7.


  • What is the Military Roundabout?

    It is a space on the esplanade available for events, exhibitions, fairs, among others. It has parking and toilets.


  • Is there a hotel in the vicinity of the airport and how to get there?

    In the vicinity of the Airport there are two hotel options:

    Holiday Inn

    - Cto. Cdad. Aeroportuaria Lote 3, 55640 Zumpango de Ocampo, Méx.
    - Telephone: 55-92-78-92-00
    - Mail: contacto@himexaifa.com
    Hotel Santa Lucía
    - Av. Fuerza Aérea Mexicana S/N. Interior Campo Militar Estratégico Conjunto No. 37-D, "Gral. Div. P. A Alfredo Lezama Álvarez" Carretera Federal México-Pachuca Km. 42.5 Col. Santa Lucía, C.P. 55640, Zumpango, Edo, Méx.
    - A 15 min from the Felipe Ángeles International Airport Terminal.
    - Telephone: 59-16-89-00-30, 32, and 33 EXT. 4000 and 4001
    - WhatsApp: 56-27-70-38-50
    For more information, visit: Services.


  • What is the Central Lawn?

    It is a space with nature in the Public Area, located on the ground floor, between the Passenger Terminal Building and the Parking Lot.


  • Where are the museums located?

    They are located at Military Air Base No. 1 next to the Felipe Ángeles International Airport.

    Museums:

    • Quinamétzin (Mamut)
    • Aviación (MUMA)
    • Trains (Historic Presidential Olivo and Cultural Train)


  • How to get to the museums?

    By public transportation:

    • Mexibús: The nearest station is Glorieta Militar, enter the Military Air Base No.1. (You can enter by taxi or on foot).
    Private car:
    • From the Airport, go to the General Felipe Ángeles roundabout, take the exit towards "Ciudad Militar", enter the Military Air Base No. 1.
    • You can also enter by private car from the Military Roundabout.
    For more information, please visit: Explora AIFA.


  • Are there information modules?

    They are located on the Domestic Arrivals Level (in front of Gate 5), International Arrivals (in front of Gate 7) and Departures Level (in front of Gate 6).

    Telephones: 55 5798 9800 Ext: 12003, 12004, 12005.


  • Is there medical service at the airport?

    Medical service in the public area (Departures level, floor 3) and in Last Waiting Rooms (in front of boarding gates 107 and 113).

    In case of emergency, contact National Guard personnel for medical assistance.


  • Dependencies of interest?

    • INN
    • PROFECO
    • SECTUR
    • SEPOMEX
    • FGR
    • SENASICA
    • PROFEPA



Procedures and Processes

Questions & Answers